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Privacy Policy

Turning Point Physiotherapy we are dedicated to safeguarding your privacy and protecting the confidentiality of your personal information. This Privacy Policy explains how we collect, use, disclose, and protect the information we gather from individuals who utilize our physiotherapy services. By engaging with Turning Point Physiotherapy, you consent to the practices outlined in this Privacy Policy.

Information We Collect

We may collect various types of information to facilitate the provision of our physiotherapy services and to improve our offerings. This information may include:

  • Personal Information: This includes details such as your name, address, email address, phone number, date of birth, and health insurance information. We collect this information to effectively provide physiotherapy treatment and manage appointments.

  • Medical Information: We may collect information about your medical history, current health condition, symptoms, and treatment progress. This information is essential for our physiotherapists to develop personalized treatment plans and ensure optimal care.

  • Payment Information: If applicable, we may collect payment details to process transactions for our services.

  • Usage Information: We may gather data about how you interact with our website, such as pages visited, time spent on each page, and referring website addresses. This information helps us enhance the user experience and improve our website’s functionality.

How We Use Your Information

We utilize the information we collect for various purposes, including but not limited to:

  • Providing physiotherapy services tailored to your specific needs and conditions.
  • Scheduling appointments and communicating with you regarding your appointments or treatment plans.
  • Processing payments for services rendered.
  • Monitoring and improving the quality of our services and the effectiveness of our treatment approaches.
  • Complying with legal and regulatory requirements.

Disclosure of Your Information

We may disclose your personal information in the following circumstances:

  • To our physiotherapists and administrative staff members who require access to your information to deliver services and manage appointments effectively.
  • To third-party service providers who assist us in delivering our services, such as appointment scheduling software providers or billing processors.
  • When required by law or to comply with legal obligations, such as responding to a court order or subpoena.

Security Measures

We employ appropriate security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. These measures include encryption, secure data storage protocols, and restricted access to personal information only to those who require it for legitimate purposes.

Your Choices

You have the right to access, update, or correct your personal information held by us. Additionally, you may choose to opt out of receiving promotional communications from us at any time.

Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We encourage you to review this policy regularly for any updates. The effective date of the policy will be indicated at the top of the page.

Contact Us

If you have any questions or concerns about this Privacy Policy or our handling of your personal information, please contact us at turningpointphysio@gmail.com

By accessing our physiotherapy services or providing us with your personal information, you consent to the collection, use, and disclosure of information as outlined in this Privacy Policy.